Imagine this: you’ve poured time, energy and resources into developing a product you believe will change the world. The technology is differentiated, your team is excited and you’re ready to go to market. But following the launch, it becomes clear that your message isn’t resonating.
This scenario happens more often than you'd think. Too many companies believe their messaging is rock-solid, only to have it fall flat when presented to the real world. The truth is that messaging isn’t static; it’s a living, breathing part of your strategy that requires constant refinement and adaptation based on real-world feedback. Whether launching a new product, seeking funding or entering a new market, your messaging must be as dynamic as the challenges your company is tackling.
The Importance of a Messaging Feedback Loop
A strong messaging framework isn’t a one-and-done exercise. Sales teams are out in the field, speaking to customers and collecting invaluable insights into how a product resonates in the market. Your product marketing team is speaking with the analyst community and continuously tracking competitors and refining target personas. This feedback must filter back into product and company messaging, even if it means removing elements that no longer resonate. The most successful companies understand that iteration is key. Without it, even the most promising messaging can become stale or disconnected from market needs.
When considering market expansion, a refinement of messaging becomes even more critical. Repurposing messages that resonated for financial services companies will not have the same cache within the Defense or Manufacturing spaces. In fact, not identifying key stakeholders—analysts, customers and investors—within these new sectors, conducting targeted interviews and market research, would be to your detriment. Such an approach validates their position in these industries and ensures their message is relevant, not just repurposed from previous markets.
Common Messaging Gaps When Presenting to CISOs
When we work with clients to test their messaging with CISOs, several common gaps tend to emerge. Addressing these early can make the difference between resonating with decision-makers and falling flat. Here are some of the most frequent issues we encounter:
- Does your tool or platform complement or displace existing investments: CISOs want to know how your solution fits into their current ecosystem. Messaging should clarify whether it will integrate with their existing tools or replace something they already use.
- Know your target customer: Too many companies cast a wide net with their messaging, trying to appeal to everyone. It's critical to understand your audience—whether you're speaking to a CISO, a business leader or an IT administrator—and tailor your message to their specific needs.
- Avoid explaining the market: CISOs already know the landscape and the challenges they face. Skip explaining why cybersecurity is important— focus instead on how your solution addresses their unique challenges.
- Value over problem statements: A common pitfall is focusing too much on the problem rather than the solution. Instead of reiterating the issue, CISOs want to hear how your product delivers value and why it’s better than what's currently available.
- Buzzword avoidance and clear communication: Buzzwords like "AI-driven" or "zero trust" without substance can alienate decision-makers. CISOs prefer clear, straightforward communication that explains how your solution works and how it provides real value.
The Bottom Line: Evolving Your Messaging for Lasting Success
Messaging is the cornerstone of any successful product launch or market expansion, but it must be continuously iterated based on feedback from the field. Whether you’re seeking funding, launching a new product or entering a new market sector, your messaging must be tailored to the specific audience. And when putting your message in front of CISOs, avoiding common pitfalls will go a long way toward ensuring your product gets the attention it deserves.
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